The Chamber Workshop Series- How to Delight Your Customers

How to Delight Your Customers 
Topics covered include:
Getting more repeat business and referrals
The value of keeping customers
What are you really selling?
What is the customer buying?
Your Unique Selling Proposition
The Customer Satisfaction Triad
How do your customers describe your business?
When to thank customers
Lowering employee turnover & absenteeism
Effective complaint resolution
Which of your market segments should you focus on?

Who should attend? Those who work with customers and want to take their effectiveness to the next level. 

*Please note that Roane State Community College gives Continuing Education Units (CEU) for workshop attendance. Important note: Workshop participants are encouraged to discuss workshop learning expectations with their manager prior to attendance, and to review learning outcomes after completion of the workshop.

Lunch will be provided at 11:50 am