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DTSTART:20160726T160000Z
DTEND:20160726T180000Z
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SUMMARY:The Chamber Workshop Series- How to Delight Your Customers
DESCRIPTION:How to Delight Your Customers \n\nTopics covered include:\n\nGetting more repeat business and referrals\n\nThe value of keeping customers\n\nWhat are you really selling?\n\nWhat is the customer buying?\n\nYour Unique Selling Proposition\n\nThe Customer Satisfaction Triad\n\nHow do your customers describe your business?\n\nWhen to thank customers\n\nLowering employee turnover & absenteeism\n\nEffective complaint resolution\n\nWhich of your market segments should you focus on?\n\n\n\nWho should attend? Those who work with customers and want to take their effectiveness to the next level. \n\n\n\n*Please note that Roane State Community College gives Continuing Education Units (CEU) for workshop attendance. Important note: Workshop participants are encouraged to discuss workshop learning expectations with their manager prior to attendance\, and to review learning outcomes after completion of the workshop.\n\n\n\nLunch will be provided at 11:50 am
X-ALT-DESC;FMTTYPE=text/html:How to Delight Your Customers&nbsp\;<br />\n<strong><span style="font-family:arial\,sans-serif\;"><span style="font-size:18.0pt\;">Topics covered include:</span></span></strong><br />\n<strong><em><span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">Getting more repeat business and referrals</span></span></em></strong><br />\n<strong><em><span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">The value of keeping customers</span></span></em></strong><br />\n<strong><em><span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">What are you really selling?</span></span></em></strong><br />\n<strong><em><span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">What is the customer buying?</span></span></em></strong><br />\n<strong><em><span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">Your Unique Selling Proposition</span></span></em></strong><br />\n<strong><em><span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">The Customer Satisfaction Triad</span></span></em></strong><br />\n<strong><em><span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">How do your customers describe your business?</span></span></em></strong><br />\n<strong><em><span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">When to thank customers</span></span></em></strong><br />\n<strong><em><span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">Lowering employee turnover &amp\; absenteeism</span></span></em></strong><br />\n<strong><em><span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">Effective complaint resolution</span></span></em></strong><br />\n<strong><em><span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">Which of your market segments should you focus on?</span></span></em></strong><br />\n<br />\n<strong>Who should attend?</strong> Those who work with customers and want to take their effectiveness to the next level.&nbsp\;<br />\n<br />\n*Please note that Roane State Community College gives Continuing Education Units (CEU) for workshop attendance.&nbsp\;<span style="font-weight: bold\; letter-spacing: 1px\; line-height: 13.8px\; font-family: arial\, sans-serif\; color: navy\; font-size: 9pt\;"><strong>Important note</strong></span><span style="font-weight: bold\; letter-spacing: 1px\; line-height: 13.8px\; font-family: arial\, sans-serif\; color: navy\; font-size: 9pt\;">: Workshop participants are encouraged to discuss workshop learning expectations with their manager prior to attendance\, and to review learning outcomes after completion of the workshop.</span><br />\n<br />\nLunch will be provided at 11:50 am
LOCATION:The Roane Alliance 1209 N. Kentucky Street Kingston\, TN 37763
UID:e.2172.879
SEQUENCE:3
DTSTAMP:20260513T034023Z
URL:http://business.roanechamber.com/events/details/the-chamber-workshop-series-how-to-delight-your-customers-07-26-2016-879
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